I love the naked cosmetics and will not use anything else , but my last order I got the wrong one , got SN 1 instead of SN 2 and already have that one I been trying to get a hold of someone at customer service , I have sent 4 emails and even called and spoke with someone and they told me somebody will get back to me and I am going 2 weeks without a response now I get this so please somebody explain to me why nobody is getting back to me !!!!!! Anybody gets this please help me out here